Frequently Asked Questions

Frequently Asked Questions When You Plan a Move

At themovers, our years of moving experience and our professional, diligent approach reduces the stress of moving. Naturally, customers have many questions about the moving process. If the questions below do not address a concern that you have, please contact us directly. We are happy to answers any and all questions about a move!

Company Details

Is this company really exist?

Yes, we are a registered company under SSM and local authorities . Our Registration Number : 1383901-A

What is the movers is all about?

We have been in this *”Lori Sewa” * business for more than a decades and this is a fresh new platform to meet customer requirements.


What service do you provide?

We provide Local & Long Distance Moving , Disposal, and Storage services for affordable price.


I can't find my area in the application form?

Please contact us through the contact us form provided in our page or call our helpline at 012 – 324 4261

Moving Expenses

How do you direct contact us?

Please contact us through the contact us form provided in our page or call our helpline at 012-324 4261


Why should I hire a professinoal mover?

Hiring a professional mover delivers exceptional value on a day that can otherwise be very stressful. Moving can be both emotionally and physically draining, and handling delicate or bulky items with care requires specific moving skills. We highly recommend turning to professionals for this, as you would for many of your households needs, such as plumbing and electricity.With experience in local and long distance moving , we can tackle moves of any size or complexity. We treat every move with the personal care you would expect from friends and family. However, unlike friends and family, we guarantee satisfaction. Book now at or talk to one of our experienced sales professionals at 0123244261.

How much will my local or long distance move cost?

We base an estimate for a local move on an kilometre rate , which includes the man power required for the move.

Pricing for a long distance move is based on a flat rate, fixed price. Once we have taken an inventory of your furniture and other belongings, and identified a timeframe for delivery, we are happy to provide a binding price for your move.

Is moving labor the only moving expense I should expect?

Moving labor represents the majority of the moving expense. However, you should also budget for packing supplies such as Shrink | Bubble wrapping , Boxes , Heavy item Lifting ( Any item above 30KG ) and for staircase moving enviroment | Loading Bay Distance.

How accurate will the moving estimate be?

With nearly decades of experience, our sales team prides themselves on providing the most accurate moving estimates in the industry. Our proprietary sales system ensures we work closely with every customer to fully understand his/her/their moving needs and provide a moving estimate reflecting those needs. Be sure to offer as much information as possible at the time of the estimate; this includes reviewing the inventory for accuracy. Neglecting to mention additional items or difficult areas of access during the estimate almost always results in unexpected costs for the customer.

Should I tip my movers?

As with other service industries, you may wish to thank your movers for a job well done by offering a gratuity. While themovers crew do not expect a set tip amount , we suggest a tip based on your satisfaction with your crew and the overall move; with a broad guideline of MYR5 – MYR10 per man . (NOT COMPULSARY) If you feel that your movers went above and beyond in their efforts, you may want to increase the amount accordingly.


Is insurance / claims provided?

Although themovers will take every necessary precaution on your move, unexpected damage can occur . We advice things are well packed and we will be always ensure things are handled with care and due to the very low number of claims we file we do not provide any insurance for now.


Preparing to Move

How far in advance should I schedule my move?

We recommend scheduling your move as far in advance as possible. The farther out you can plan your move, the greater the availability you will have in choosing a date and time convenient for you. A general rule of thumb is to contact us no later than 3-5 days in advance of your desired move date. We realize advanced planning is not always possible, and do our best to accommodate last minute customers as well.


What day of the week / date is best for a move?

Because complex events, such as a home closure or completion of construction, can be delayed due to unforeseen circumstances, we don’t recommend scheduling your move for the same day. Save yourself the stress of rescheduling and plan your move date for several days after your closing date.Demand for moving services is generally at its lowest during the middle of the month and, in particular, the middle of the week. If your schedule allows for a move on one of these days, many movers offer their most competitive rates during those times.


I want to do some packing and moving before the movers arrive. What areas would be most helpful?

Focus on packing, instead of moving. Smaller items and moving boxes can be moved very quickly by professional movers. Don’t spend time trying to move these items yourself. Rather, focus on packing boxes, so when the movers arrive you will be 100% ready.


I have some items that I'd like to keep, but they won't fit in my new home. Should I store them?

Yes! themovers offers full service of storage facilities in addition to our high quality moving services. If your items do not fit in your new home, but you are only living there only for a finite period of time and have plans to move to a larger home, use of our storage facilities is a convenient, safe option. Ask your move coordinator for more details about this service.

What can I do to ensure that my belongings end up in the correct room during the move?

Choose a simple labeling system (i.e. MBR for Master Bedroom) and make sure all of your boxes are clearly marked. Boxes should be labeled on the top and three sides. Your movers will work closely with you at the destination to make sure everything ends up where you want it.

Do I need to empty out my filing cabinets when I move?

All drawers need to be emptied in the cabinets.

Can I leave clothing in my dresser drawers when I move?

It is generally advisable to empty your clothing in your dresser drawers during the move. Be sure to remove anything from the drawers than may roll around or shift during transport, as this can cause damage. If the dresser is particularly large (a triple dresser or part of a large armoire), it is best to empty it.


What do I need to do to prepare my appliances for the move?

You should make certain your dishwasher, microwave, refrigerator, washing machine, and dryer are empty. Additionally, movers are not trained electricians or plumbers – you need to arrange for the appropriate professional to disconnect your washer, lighting and chandeliers, and refrigerator from any electric and/or water connection. Most importantly, movers are not licensed to disconnect gas, which powers many dryers and ovens.


Will you move my plants?

uch items can be moved on local moves if properly packed and prepared, but we cannot guarantee the safe transport of live plants, which can be traumatized by motion or temperature extremes inside the moving truck. We cannot transport live plants on long distance moves.

Are there any items that you cannot move?

themovers , as well as all licensed movers, will not move hazardous or combustible items such as propane tanks, firearms, paint, and aerosols, as the temperature in the truck could cause these items to explode or ignite.

Moving Day

How will the movers know what items to take and what to leave behind?

When the movers first arrive, they will do a walk through of your current home, confirming which items are going and which are not.

What if I haven't finished packing by my scheduled moving day?

If your moving day is rapidly approaching and it becomes clear that you will not be fully packed, it is critical that you inform your move coordinator as soon as possible. They can work with you to make the best possible “plan b” for packing. This may mean having the movers finish your packing or, if you have the flexibility and we have the availability, pushing back your moving day in order to allow more time to pack. If you have only a small quantity of items left to pack, your movers can often complete this on moving day; however, it is important to understand that this will add time to the job and, therefore, add to the total cost of the move.


Can the movers arrange the furniture to my liking in my new home?

Absolutely. When we deliver your items to your new home, the movers will work closely with you to make sure all furniture and boxes arrive in the correct rooms. We are happy to arrange and rearrange the furniture exactly as you would like it.

I have a few prized possessions I need treated with extra care. How can I guarantee this?

For your own peace of mind, you may want to consider moving jewelry and other small valuables yourself in your personal vehicle. As for larger items such as art, antiques, musical instruments, special collections, or other items of great personal meaning and value, point these items out to your movers at the start of moving day so they can take the necessary steps to ensure for their proper care.

Can I keep moving expenses down by having a family member or friend help on moving day?

On moving day, you should let the professional movers handle the job entirely. They are highly trained and the best suited to carry the weight and negotiate the loading of the truck. Generally speaking, having non-professionals work alongside the movers slows things down and costs you more in the long run. Your friends and family can be most helpful in preparing for the move by helping you with packing moving boxes or caring for your pets or children.

Can the movers transport my pets?

Unfortunately, there is no safe place in the moving truck for pets to ride. They cannot be transported in the cab of the moving truck for liability reasons and the back of the moving truck is inappropriate due to lack of climate control and the danger posed by potential shifting of heavy objects.

Do the movers take time off for lunch? Do I need to provide lunch for them?

Moving is a physically taxing job, and the movers. As for providing lunch, it is not required, as the movers often bring lunch or will find somewhere to eat along the way. However, water and/or sports drinks for the movers are always a welcome (and appreciated) refreshment!

Can the movers dispose of trash on moving day?

Yes , are equipped to dispose of trash. However, if you wish to have something transported to a waste disposal location, we are able to transport it at additional cost incurred for lorry and man power plus any fee imposed by the disposal facility. If possible, talk to your move coordinator prior to moving day to make these arrangements.

Can my movers clean my home on moving day?

While professional moving companies may vary, at themovers we clean up any clutter we make during the moving process, but we do not do general house cleaning. We recommend asking your friends, family, and neighbors for a referral for this type of service.

Is it possible to move during inclement weather?

Yes. Our professional movers and moving trucks are prepared to move during rain. They come equipped with supplies to keep your belongings safe from the elements. However, in order to keep costs down, we recommend you shovel, rake, or otherwise clear the access ways in preparation for their arrival.

If movers have to carry items up or down any stairs, they’ll likely charge an additional fee. One flight is typically included, but this isn’t always the case. If either your old or new house has stairs, kindly Declare Upfront .
Long Carry
If movers have to carry furniture and boxes a long way from your house to the truck, you can expect a long-carry (or long-haul) fee. Normally 15m is covered .
Shuttle Service

If a large moving truck or semitruck can’t park close to your house, the Movers Online will need to use a smaller truck or van to shuttle items from the house to the truck or vice versa.

There will be fee for a shuttle service and factor that into your final cost.

We The Movers online offers packing services. You’ll pay a premium for this option, but it may be worth the price if you have limited mobility or you’re looking for a low-stress move. All fees for packing services and materials is clearly listed on the website and Fine Prints . You can have the crew box everything or only specific items.
Large and Heavy Item
If you need to move a piano, a large safe or any other especially heavy items, discuss this with us in advance. Not all Team are capable of handling these items, and there is additional fee. Please Refer Fine Prints . These items should be listed on your moving declaration with us .

Payment / Cancellation

How do I make payments?

You can choose to pay using you Credit/Debit card | Online Bank Transfer (INSTANT BANK TRANSFER ONLY) or cash on delivery to the Driver. We Do Not accept Cheque Payment

When should I make payments?

Payment shall me made in full upon completion of work . However for long distance moving a booking deposit of 50% is required upon booking is made.

Do I need to make any payment for cancellation?

Payment shall me made in full upon completion of work . However for long distance moving a booking deposit of 50% is required upon booking is made.

Do I need to make any payment for cancellation?

We do not charge any cancelation within 3 days of moving date . However cancelation made on the moving date a flat rate of MYR150 is charged to ensure our crew standby fee| Diesel and Toll are covered . In the event the moving is cancelled after the work is started due to any unavoidable circumstances , full amount is chargeable. You might discuss further with the crew on the rate .